Your chatbot handles the easy questions. The moment a customer wants a real person, a trained human on our team steps in, and the lead lands in your CRM. No hire, no HR, no missed messages.
The visitors who ask to speak to a human are your hottest leads. When a bot says "I cannot help with that" at 9pm, they leave. Backline puts a real person exactly where the AI runs out.
Hours, pricing, order status, FAQs, instantly, on every chat, around the clock. It is fast and it never sleeps.
A real trained agent steps in for the quote, the complaint, the "can I talk to someone", sees the whole conversation, and never makes the customer repeat themselves.
Paste a single script tag on your site. The AI wears your brand and starts answering the same day, trained on your own docs.
When a visitor wants a person, our trained team is pinged instantly and picks it up from a shared inbox, seeing the full chat.
Every name, email and intent is captured automatically, with full transcripts, ready for your team to follow up.
Our team covers your live hours, and as we grow, more of the clock. Outside covered hours the AI answers on the spot and captures the visitor, so a human follows up first thing next shift. No customer ever talks to a wall.
In-house chat staff runs thousands a month once you add payroll, benefits and turnover. Our shared trained team gives you enterprise coverage for a flat monthly rate.
Running two sites? Bundle both from $350 a month. No recruiting, onboarding, scheduling or HR, ever.
The chat in the corner of this page is the real thing. Ask it something, then ask to talk to a human.
Book a demoSee Backline live and we will get you set up. Leave your details and we will reach out fast.